Privacy Policy

Introduction

Meridique is committed to protecting the privacy and security of personal information provided by clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and applicable data protection regulations.

As an immigration advisory service provider, we handle sensitive personal information necessary for visa applications, work permit processing, and related immigration services. We recognize the importance of maintaining strict confidentiality and implementing appropriate security measures to protect this information.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy. If you have questions regarding our data handling practices, please contact us at [email protected].

Information We Collect

Personal Information Collected Directly

When you engage our immigration advisory services, we collect personal information necessary to process your visa application, work permit, or other immigration matters. This may include:

• Full name, date of birth, nationality, and passport information
• Contact information (email address, phone number, mailing address)
• Employment details and professional credentials
• Financial documentation (bank statements, income verification)
• Educational qualifications and professional certifications
• Immigration history and current visa status
• Family information if relevant to visa category

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and navigation patterns
• Device information and operating system

For detailed information about our cookie usage, please refer to our Cookie Policy.

How We Use Your Information

Primary Uses

We process your personal data for the following purposes:

• Preparing and submitting visa applications and work permit documentation to Thai Immigration Bureau and Department of Employment
• Providing immigration advisory services and legal consultation
• Coordinating with government authorities on your behalf
• Communicating with you regarding your application status and requirements
• Maintaining records as required by Thai law and professional standards
• Processing service fees and maintaining financial records

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our service agreement with you
• Legal obligation: Compliance with Thai immigration regulations and professional standards
• Legitimate interest: Providing quality advisory services and maintaining business operations
• Consent: Where you have provided explicit consent for specific processing activities

Data Sharing and Disclosure

We share your personal information only when necessary for providing our services or as required by law:

Government Authorities

We submit your application materials to Thai Immigration Bureau, Department of Employment, Board of Investment, and other relevant government agencies as necessary for visa and work permit processing.

Third-Party Service Providers

We may share limited information with trusted service providers who assist in our operations, such as translation services, document courier services, or payment processors. These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

Legal Requirements

We may disclose personal information when required by Thai law, court order, or government regulation, or when necessary to protect our legal rights or comply with legal processes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• Secure storage systems with restricted access controls
• Encryption of sensitive documents during transmission and storage
• Regular security assessments and updates to protection measures
• Staff training on data protection and confidentiality requirements
• Physical security measures for document storage facilities

While we implement strong security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protection practices.

Data Retention

We retain your personal information for the following periods:

• Active service files: Duration of service engagement plus five years following completion
• Financial records: Seven years as required by Thai accounting regulations
• Correspondence and communications: Five years from last contact
• Website analytics data: Maximum 24 months

After the retention period expires, we securely delete or anonymize personal data unless longer retention is required by law or legitimate legal purposes.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right of Access: Request confirmation of what personal data we hold about you and obtain copies
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Request limitation of processing in specific situations
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days. Note that certain rights may be limited if processing is required for legal compliance or legitimate legal purposes.

You also have the right to lodge a complaint with the Personal Data Protection Committee if you believe we have not handled your personal data appropriately.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. We use:

• Essential cookies: Required for website functionality and security
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and choices

For detailed information about cookie types, purposes, and management options, please review our Cookie Policy.

International Data Transfers

Your personal data is primarily processed and stored within Thailand. In cases where we must transfer data internationally (such as submitting documentation to foreign government authorities for visa purposes), we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection requirements.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete such information. In immigration matters involving minors, we collect information only with proper parental or guardian authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through our website with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the revised terms.